Unprofessional, discourteous, rude, disrespectful, etc.

Our experience with Jordan Juarez Photography has been that the young man is unprofessional, discourteous, disrepectful, etc. Mr Juarez has no business sense. He does not understand that when doing business, THE CUSTOMER, is the one who is right and is paying the bill. Why did we use his services in the first place, you might ask? We examined his previous work and liked it. He came highly recommeded by a friend of my daughter. However, he makes big promises, but fails to deliver on those promises. Here are the areas where he failed us:

1. He failed to deliver a DVD that was readable indicating that the reason we could not read it was because "the type of DVD I used isn't compatible with your drive". I tried reading his dvd on 3 of my state-of-the-art desktops and 2 laptops. A second DVD that he gave us had fewer photographs than the first one of which over half were corrupted. I've created DVDs on my own and have learned that after burning a DVD, it should be thoroughly tested. He failed to do that.
2. He failed to deliver the photos that my daughter requested that he had shot on the second DVD and that she had selected in a sit-down session with him. He consistently stated that "No, you really want this one instead".
3. He failed to be respectful to my wife. My wife and daughter literally had to camp on his parents' porch in order to get him talk to them.
4. He failed to communicate what he was doing. He does not answer emails, phone calls, or texting that we've sent him.
5. He failed to deliver the invitations in a timely manner.
6. He failed to deliver the number of invitations that were ordered indicating that "no one sends out 1,000 invitations!"
7. Ultimately, he failed to take responsibility for his lack of delivery. He has no business sense.

If you desire to use Jordan Juarez Photography, you do so at your own risk. The old adage of "Caveat Emptor", Buyer Beware, applies here. He will gladly cash your check, but will not deliver in a timely manner what he has promised. Would we use or recommend Jordan Juarez Photography again? Absolutely not!!!! Feel free to comment on this blog. I welcome a rebuttal!